Terms of purchase

If you are not satisfied with your purchase, you can return your products to us within 14 days. If you wish to return products you have ordered, please contact our customer service at webshop@chillcaddy.eu with your order number and we will get back to you with a return label and return instructions. The return label costs 95:- and the amount will be debited in connection with the refund of the return. It is also possible to purchase your own shipping label and return to the following address:

Nagare Sweden AB - ChillCaddy
Ingenjorsvägen 37
117 60 Stockholm

How to make a return
1. Make a Return Notification by emailing our customer service: webshop@chillcaddy.eu

2. Pack the goods well in the original packaging and wrap them properly. Include the delivery note in the package.

3. Print and attach the shipping label clearly visible on the package and submit it to the shipping company. You can print the shipping label at an agent on site.

4. Once your return has reached us, we will refund the corresponding amount/adjust your invoice.
The shipping cost of 95 :- will be adjusted upon refund. Refund will be made within 14 days of us receiving your return. Original shipping is not refundable.

5. When your return is processed, we will notify you via email.
Important things to consider when making a return
The goods should be packed well in undamaged packaging and well packaged, preferably in original packaging if it is in perfect condition. In order to process your return, we need your name, customer number and order number - attach the delivery note to the package and we will have all the information we need to quickly process your return.

Returns should be sent to our return address. Original shipping is non-refundable.

Nagare Sweden AB - ChillCaddy
Ingenjörsvägen 37
117 60 Stockholm

Complaints & incorrect deliveries
If upon receipt of your package you discover that the shipment is visibly damaged in transit, this must be reported immediately to the parcel agent, this applies both to home delivery and when you collect the package yourself from an agent. If upon unpacking you discover that the contents are damaged, please contact webshop@chillcaddy.eu within 7 calendar days of delivery.
If you have received the wrong product, if the product is damaged or if there is any other fault with the product, please contact customer service at webshop@chillcaddy.eu before returning the product. Always include your order number in the email. Attach a digital close-up if the product is damaged and another picture if there is external damage to the package. If you return a product that has been claimed, we will send you a prepaid return label. If you choose to return the product yourself, you are responsible for the shipping. Remember that you are always responsible for the shipment arriving intact. Pack well in the original packaging and attach a description of the defect.

Refunds
We will refund you the full order value within 14 days of receiving your return. If you have chosen to pay by credit/debit card or direct deposit, the refund will be made to the same account you used.

Changes
If you want to exchange an item, you must place a new order on our website for the item you want instead and return the unwanted item to us. We will then send the new item to you immediately and when we have received your return, we will make a refund to your account. Refunds are made according to the instructions above.